Delivery
We carefully wrap all our products in durable packaging, including compostable sleeves, paper envelopes, and tape, to ensure they arrive in pristine condition. Orders are typically dispatched within 7 working days of payment.
All deliveries are shipped via:
- Royal Mail Large Letter Tracked 48 – A4 (for greeting cards & A4 prints)
- Royal Mail Large Letter Tracked 48 – A3 Tube (for A3 prints & posters)
Please select the appropriate shipping option at checkout:
- If purchasing greeting cards or A4 prints, choose "Tracked 48 - A4".
- If your order includes any A3 prints, choose "Tracked 48 - A3".
International Shipping
We are currently not offering international shipping at this time.
Refund Policy
We want you to love your HwawonCho products. If your order arrives damaged or faulty, please notify us within 48 hours, and we will arrange a replacement.
Returns and refunds are generally not accepted. However, if you need to return your order for any other reason, you may be eligible for a full refund (minus postage) with prior agreement from us. The item must be returned in its original, saleable condition within 14 days of receipt. Please return items in their original packaging, include the reason for the return, and specify whether you prefer a refund or exchange.
We are not responsible for items lost or damaged in transit. If your delivery is delayed or goes missing, please contact us to obtain your tracking number so you can locate it through Royal Mail.
Return Address:
Hwawon Cho
33 Cavendish Vale
Sherwood, Nottingham
NG5 4DS
Please allow up to two weeks for us to process your refund or exchange.